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YES!, " now you can hang a lamp without drilling a hole in your wall ".
Frequently asked questions
This page contains anwsers to commonly asked questions about the wooll-e lamp. If your question/answer isn't answered please contact us
 

SHIPPING & PAYMENT

Is it possible to buy more then two wooll-e lamps?
Yes it’s possible; you can buy as many wooll-e lamps as you want. Please get in touch with us at and we will do our very best to help you!
Which payment methods do you accept?
Paypal is used as payment method.
How will I know you have received my order?
We will get a notification when your order is finalised.
What do I do if there is a problem with my order?
Please get in touch with us at and we will do our very best to help you!
How long will it take before I can hang my wooll-e?
Estimated shipping date is half November. We can promise you that we are working as hard as we can, as soon as we are ready we will sent to you. So the wooll-e lamp will hang on your wall as soon as possible.
We will have varying dispatch dates, Please allow 7-14 days for delivery from dispatch date. When your lamp will be ship, you’ll receive a email from us with the shipping info.
How much does postage cost?
The shipping costs for the Netherlands are €6,75. For the rest of Europe it’s €15,- And all international shipments are €20,-. When you buy the combo pack just add €5,- to the additional shipping costs. When you want to buy more then two wooll-e’s please email us, so we can help you with the shipping costs.
I’ve received my item and I’m not happy with it. What can I do?
We are unable to offer refunds or exchanges so please ensure you are happy with your choice before placing your order.
If your item is faulty or damaged, please email and we’ll be happy to help. 
 

TECHNICAL

The lamp is provided with a Europlug, but I have a different wall socket?
If you want we can supply a adapter plug, that is compatible with the Europlug and your wall socket. We have several adapter plugs that adapt the Europlug to the plug type of your country. The adapter doesn’t convert the line voltage! Please email and we’ll do our best to help you.
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Is there a light bulb provided with the lamp?
No, we won’t be shipping any light bulb with the lamp. Because the light bulbs are to fragile for shipping. The risk is to high that the light bulb will be damaged when it arrives.
What kind of light bulb do I need for the wooll-e?
The socket from the wooll-e lamp uses a E27 light bulb, also a E26 light bulb should work. We tested several different kinds of light bulbs, from halogen, Compact fluorescent lamp to LED light bulbs. All the light bulbs stayed under the maximum temperature that the magnet may reach.
For the most energy efficient light bulb we recommend a LED light, preferable one that has a complete open sphere, just like a old light bulb. For our pictures we used the halogen light bulbs.
Can the magnet lead to any damage?
For all the safety warnings, please visit our website. There you can find all the information about the magnet.
You can change the look of the wooll-e by putting on a new sleeve, can I buy sleeve’s separately?
During the IndieGoGo campaign we will be only offering the sets of 6 different wooll-e’s. When the campaign is finished we’ll launch as soon as possible a webshop, where you can buy sleeve’s without the lampshade. In the newsletter or on the website, Facebook or Twitter we will keep you posted about this.
What is the best way to remove the disc?
The best way to remove the disc is to remove it with your bare hands. Gently pull the disc from the wall. If you pull to hard, your wall can be damaged. If you don’t have enough grip to the disc to remove with your hands, you can use an aid to gently pull the disc from the wall until you have plenty of grip to remove it with your hands. When using a aid, be really careful, there is a higher risk of damaging the wall.
The removable sticker should remove cleanly from most non-delaminating surfaces even after extended periods of time. If the wall isn’t painted correctly or covered correctly with wallpaper, that there isn’t enough adhesion between the wall and the pain or wallpaper. There is a change that the sticker will stay on the paint or wallpaper and remove it from the wall.
Which side of the sticker is the removable side?
The side with the red lettering is the removable side. First take the sticker from it’s backing and put it on the back of the metal disc. Choose the desired place and height on your wall, then remove the cover with the red letters and stick it on your wall.
Can I repaint the metal disc?
The metal disc comes with a white primer surface. You can repaint it to any colour you want or that matches your wall colour. For the best result follow the instructions of the paint you want to use.
 

CLEANING

The disc and clip are dirty. How can I clean them?
We clean all our printed objects with window cleaner, the blue stuff in a spray bottle. Don’t use any aggressive stuff. Before using any cleaning agent, read the instructions of the cleaning agent that it doesn’t affect plastics like nylon. If in doubt, first try a little peace.
The sleeve became dirty. Can I clean the sleeve without damaging it?
Felt objects shouldn’t need much maintenance, because it’s made from 100% wool, the natural wool fat en density of the felt should stop liquids from being absorb.
Liquids stay on the surface, to remove dab gently with an absorbing cloth. If it’s a dried stain you can clean it with a cloth or soft brush and a bit of water. Afterwards always dab with a clean and dry absorbing cloth.
For daily cleaning a vacuum cleaner or a adhesive roller can be used. Should these cleaning methods not work, please ask a local qualified cleaning company for advice.
How can I remove the old sticker from the back of the disc?
The easiest way to remove the old sticker is to use a sticker remover that can remove rubber based stickers. Before you put a new sticker on the disc, make sure that you thoroughly degreased the disc.
We wooll-e you
Be a wooll-e fan and support our dream to light your life. Let us learn from your feedback, share your wooll-e photo for inspiration and become part of the wooll-e community. You´ll help us develop more products to wooll-e your home and work surroundings.  Don´t forget to tell your friends about being a wooll-e fan and our great wooll-e lamps. Perks and great discounts for earlybirds are available till the 27th of October 2013 on indiegogo.com
© 2013 wooll-e